Pricing
We charge at two places only: the number of agent seats, and AI answering usage. Basic human live chat is free forever — no card at sign-up, no sales call to start.
Billing model
Where the money goes, in plain terms
Human live chat — free forever
The widget, the agent workspace, conversation history, canned replies: no charge and no expiry. This is not a trial that quietly converts.
Agent seats — billed per seat, monthly or yearly
Seats are the people who log in to answer. There is a floor on the number of seats per plan, and the yearly option prices a longer term at a lower rate.
AI answering — billed by usage
Optional. If it is not switched on you are not charged for it. We can issue a trial quota so you can measure the answer quality before committing to anything.
SMS verification — billed per message
Sign-up and password-reset codes travel over the carrier SMS channel and are billed per message. The rate depends on your actual volume and is stated when you order.
Honest note
Why there is no price table on this page
Seat pricing is quoted per deployment — currency, tax treatment, and the team size brackets differ by region and by contract term. Putting a number here that we then have to walk back is worse than asking you to send one short message. The price you see in the order flow is the authoritative one; this page is not.
What we need from you to quote
- How many people will answer conversations, and whether that number changes seasonally
- Roughly how many conversations a day, and whether AI answering is wanted
- Whether you need a contract, an invoice, and which entity you are contracting as
- Whether your site is in mainland China — it affects the SMS channel and the latency you should expect
Next step
Start with the free tier — no card, no sales call
Human live chat is free forever. Register and you can put the widget on your site tonight. If it does not fit, stop using it.