Features
Everything below is in the free tier unless it says otherwise. AI answering is the only usage-billed part.
Website chat window
A script tag, a floating button, and a panel that adapts to your colours. Works on desktop and mobile browsers, inside webviews, and in mini programs.
AI answering from your knowledge base
The model is grounded in the entries you write. It is told to hand over to a person when the entry does not cover the question, rather than inventing an answer. You can also require a human hand-off whenever specific words appear.
Agent workspace
Multiple conversations at once, unread counters, visitor page context, transfer to an agent or a group, and a message recall window for the ones you send by mistake.
Knowledge base and canned replies
Entries can be written by hand or imported from documents. Canned replies cover the things agents type every day; slash-triggered, grouped by topic.
Tenant isolation
Each company gets its own workspace: separate agents, knowledge, settings, and data. A conversation belongs to exactly one tenant and is never visible from another.
Open API
Push conversations from your own system, look up orders from inside the chat, or post events back to your CRM. Keys are scoped per tenant.
Practical notes
Things people ask before signing up
- Can I use my own domain? Yes — the widget lives on our domain, your site keeps its own.
- Does the AI see my customer data? It sees the knowledge entries you add and the conversation it is answering, nothing else.
- What happens when nobody is online? The visitor can leave a message; the widget does not pretend someone is there.
- Can I run it on a phone? The desktop client and the mobile web workspace both work; the workspace is usable on a phone screen.
Next step
Start with the free tier — no card, no sales call
Human live chat is free forever. Register and you can put the widget on your site tonight. If it does not fit, stop using it.