Contact us
ChatDL Support is a multi-tenant live chat system for small and mid-sized businesses, operated by Shanghai QianCe Network Technology Co., Ltd. Sales questions, technical integration, invoicing, and complaints all come in here. We answer on business days, China Standard Time (UTC+8).
Direct channels
Phone
4009208263 — business days, 09:00–18:00 UTC+8.
support@chatdl.net — the right channel for integration questions, because you will probably need to attach something.
jxndlb — add us for a quick question. For anything involving an account or a contract, email is better: WeChat history is not a record we can act on.
Office
24F, No. 2052 Zhongshan North Road, Putuo District, Shanghai, China. Visits by appointment — please call first.
Faster answers
What to include in your first message
One message with these four things usually saves a round trip.
- Your website address, and whether you want the widget on all pages or only some
- How many people will answer conversations
- Whether you want AI answering, and what material it should answer from
- Whether you need an invoice, and the exact entity name for the contract
Already a customer?
Account and billing questions are handled faster from inside the console — the message arrives with your tenant attached, so we do not have to ask which workspace you mean.