Multi-tenant live chat · operated by Shanghai QianCe Network Technology
Every question your website gets, answered before it goes cold
ChatDL Support puts a chat window on your website, answers the repetitive questions automatically from your own product material, and hands the rest to a person — with the conversation so far attached, so the visitor never has to repeat themselves.
Human live chat is free forever. AI answering is optional and billed by usage.
Three parts
One widget, three jobs
Most small teams do not need a contact-centre product. They need these three things to work.
A chat window on your own site
One script tag. The window follows your colours, and it keeps working on phones. You can also embed it into a mini program or an app webview.
AI answers built from your material
You put your product documents and FAQs into the knowledge base. The AI answers from those entries only, and anything it is not confident about goes to a person instead of being guessed.
An agent workspace that survives peak hours
Several conversations at once, canned replies, transfer between agents and groups, and the visitor's page context on screen. When it gets busy, nobody has to ask "which tab was that in?"
How it works
From install to first answered question
Register and get a workspace
Each tenant gets an isolated workspace with its own agents, knowledge base, and settings. No shared data between tenants.
Paste one line into your site
The embed code is a single script tag pointing at a permanent URL. Upgrades on our side do not require you to change anything.
Add the questions you keep answering
The knowledge base is where the leverage is. Twenty good entries usually cover the bulk of pre-sales questions.
What is free
Human live chat, free forever
Charging starts at two places only: the number of agent seats, and AI answering usage. Basic human chat — the widget, the workspace, conversations — does not expire and does not need a payment method.
- Widget, agent workspace, conversation history — included
- No card required at sign-up, no sales call to start
- AI answering is opt-in: it is not switched on behind your back
- Stop using it whenever you want; there is no lock-in clause
Next step
Start with the free tier — no card, no sales call
Human live chat is free forever. Register and you can put the widget on your site tonight. If it does not fit, stop using it.